Privacy Policy
Last updated: 15-December-2025
XMP Digital Network (“we”, “our”, or “us”) is committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our products and services.
This policy is prepared in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
Information We Collect
We may collect personal information including but not limited to:
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Full name
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Contact details (email address, phone number, WhatsApp number)
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Billing and delivery address
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Device or product information for repair and service purposes
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Payment-related information (processed securely via third-party payment providers)
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Any information voluntarily provided through contact forms, inquiries, or service requests
How We Use Your Information
Your personal data may be used for the following purposes:
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To process orders, repairs, and service requests
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To communicate with you regarding products, services, or support
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To provide after-sales service and warranty support
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To improve our website, products, and customer experience
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To comply with legal and regulatory requirements
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For internal record keeping and business operations
Disclosure of Personal Information
XMP Digital Network does not sell, rent, or trade your personal data to third parties.
We may share your information only when necessary with:
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Payment gateway providers for secure transactions
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Delivery and logistics partners for order fulfillment
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Service partners or suppliers strictly for service completion
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Government authorities when required by law
All third parties are required to handle your data confidentially.
Data Protection & Security
We take reasonable and appropriate measures to protect your personal data from:
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Unauthorized access
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Accidental loss
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Misuse, alteration, or disclosure
Customer devices submitted for repair are handled responsibly, and data confidentiality is respected at all times. We recommend customers back up their data before submitting devices for service.
Cookies & Website Usage
Our website may use cookies to:
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Improve website functionality and performance
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Analyze website traffic and user behavior
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Enhance user experience
You may choose to disable cookies through your browser settings. However, doing so may affect certain website features.
Access & Correction of Personal Data
You have the right to:
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Request access to your personal data
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Request correction of inaccurate or incomplete data
Requests can be made by contacting us using the details provided below. We will respond within a reasonable timeframe in accordance with PDPA requirements.
Retention of Personal Data
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws and regulations.
Links to Third-Party Websites
Our website may contain links to third-party websites. XMP Digital Network is not responsible for the privacy practices or content of those websites. We encourage users to review their respective privacy policies.
Changes to This Privacy Policy
We reserve the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page, and continued use of our website constitutes acceptance of the updated policy.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact:
XMP Digital Network
Lot 1-12, 1st Floor, Digital Mall
Jalan 14/20, Seksyen 14
46100 Petaling Jaya, Selangor D.E., Malaysia
📧 Email: online@xmpdigitalnetwork.com
📞 Phone / WhatsApp: +60 11-3609 1774 / +60 17-297 5155