Refund & Returns Policy

Last updated: 15-December-2025

At XMP Digital Network, we value customer satisfaction and aim to provide transparent and fair policies. This Refund & Returns Policy explains the conditions under which products or services may be returned, exchanged, or refunded.

This policy applies to purchases made at our physical store and through our website.

1. Returns Eligibility

Returns are accepted under the following conditions:

• Items must be unused, uninstalled, and in original packaging

• All original accessories, manuals, and packaging must be included

• Return requests must be made within 7 days from the date of purchase or delivery

• Items must be in resalable condition

To complete your return, a valid receipt or proof of purchase is required.

Returns that do not meet these conditions may not be approved.

2. Non-Returnable Items

The following items are non-refundable and non-returnable:

• Software, digital products, and license keys

• Opened or activated software

• Downloadable software products

• Gift cards

• Custom-built or special-order items

• DIY PC components once installed or used

• Clearance or promotional items (unless defective)

• Some health and personal care items

• Services already rendered, including repair and diagnostic services

3. Defective or Faulty Products

If you receive a defective or faulty product:

• You must notify us within 7 days of purchase or delivery

• The item may be eligible for exchange, repair, or warranty claim

• All defective items are subject to manufacturer warranty terms

• Physical damage, misuse, liquid damage, or unauthorized modification is not covered

4. Repair & Service Policy

For repair and service-related work:

• Diagnostic or inspection fees (if applicable) are non-refundable

• Repair charges are non-refundable once work has commenced or completed

• Customer approval will be obtained before any repair begins

• Warranty on repair services (if applicable) applies only to replaced parts

Customers are strongly advised to back up all data before submitting devices for repair.
XMP Digital Network is not responsible for data loss.

5. Refund Processing

Approved refunds will be processed as follows:

• Refunds will be issued using the original payment method

• Processing time may take 7–14 working days, depending on the payment provider

• Delivery fees and service charges are non-refundable

• Cash refunds are subject to management discretion and may be issued as store credit

6. Exchanges

Exchanges are subject to:

• Product availability

• Price differences (top-up or partial refund may apply)

• Management approval

7. Return Procedure

To request a return or refund:

1. Contact us via phone, WhatsApp, or email with your purchase details

2. Our team will review your request and provide return instructions

3. Approved items must be returned to our store or designated return address

4. Return shipping costs are borne by the customer unless the item is confirmed defective

8. Customer Responsibility

Customers are responsible for:

• Checking product compatibility before purchase

• Inspecting items upon receipt

• Retaining receipts and warranty documents

• Backing up data before repair or service submission

9. Right to Amend Policy

XMP Digital Network reserves the right to:

• Reject any return or refund that does not comply with this policy

• Amend this policy at any time in accordance with applicable laws

10. Contact Information

For Refund & Returns inquiries, please contact:

XMP Digital Network
Lot 1-12, 1st Floor, Digital Mall
Jalan 14/20, Seksyen 14
46100 Petaling Jaya, Selangor D.E., Malaysia

📧 Email: online@xmpdigitalnetwork.com

📞 Phone / WhatsApp: +60 11-3609 1774 / +60 17-297 5155

XMP Digital Network
Transparent policies. Professional service. Trusted technology partner.